Thank you for purchasing from SERVICEMANUALBASE.
We sell digital PDF service manuals, repair manuals, operator manuals, parts catalogs, and related technical documents. As our products are delivered digitally, there are no physical products to return or shipping costs involved.
Digital Products
All products sold on SERVICEMANUALBASE are digital downloads. After a successful payment, your download information will be provided on the order confirmation page and/or sent to the email address provided during checkout.
Because digital products can be accessed or downloaded immediately after purchase, refunds are generally not available after the product has been successfully downloaded.
However, we understand that there may be situations where a refund is appropriate. We will review refund requests on a case-by-case basis.
Refunds May Be Considered When
A refund may be considered in situations such as:
- The file cannot be downloaded because of a technical problem on our side.
- The purchased file is corrupted or cannot be opened, and we are unable to provide a working replacement.
- The product is substantially different from the description provided on the product page.
- You accidentally purchased the same product more than once.
- There is another legitimate issue with your order that cannot be reasonably resolved by providing a replacement file or other assistance.
Product Compatibility
Before purchasing, please carefully check the product title, model, serial number, and other information provided on the product page.
Technical manuals can vary depending on the model, serial number, production year, market, or machine configuration. We recommend contacting us before purchasing if you are unsure whether a particular manual matches your equipment.
A refund request based solely on an incorrect model, serial number, machine configuration, or other information that was available on the product page may not be approved.
Incorrect or Incomplete Information
Some manuals are compiled from different technical documents or may contain scanned pages. The content and format of individual manuals may vary.
If you believe that an important section or file is missing from your purchase, please contact us first. We will review the issue and, where possible, provide a replacement file or additional assistance.
How to Request a Refund
If you believe you are eligible for a refund, please contact us at [email protected].
Please include:
- Your order number
- The email address used for the purchase
- The name of the manual purchased
- A brief explanation of the problem
We may ask for additional information, such as screenshots, to help us verify the issue.
Please contact us as soon as possible after discovering a problem with your order.
Refund Processing
Once we receive your refund request, we will review the order and the reason for the request.
If a refund is approved, the refund will normally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on the payment provider and your bank or card issuer. SERVICEMANUALBASE does not control the processing time after the refund has been issued.
Duplicate Purchases
If you accidentally purchase the same manual more than once, please contact us with the relevant order numbers. After verification, we may issue a refund for the duplicate purchase.
Download Problems
If you have paid for an order but cannot download your manual, please contact us before requesting a refund.
We will first try to resolve the download problem or provide another way for you to access the purchased file.
Contact Us
If you have any questions about this Refund and Returns Policy or your order, please contact us:
Email: [email protected]
We will do our best to review and resolve legitimate issues fairly and promptly.